Returns & refunds
What is your return policy?
Returns are available for all items and must be made within 14 days of delivery.
Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in.
We will issue the refund within 48 hours of receiving the items, the refund may take 5-7 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as a store voucher.
EXCHANGES: We unfortunately currently do not offer exchanges. However, you can return your products and make a new order.
How do I return my order?
Please process your free return here:
www.Overlanes.com
Questions
Please contact our Customer Service team via any of the following channels, available everyday from 9AM-6PM UAE time.
— WhatsApp: +971508588336
— E-mail: overlanes1@gmail.com
—Instagram: https://www.instagram.com/overlanes1?
Do returns cost anything?
Returns are completely free.
When will I receive my refund?
Refunds are issued within 48 hours of returns' quality approval. Card refund take 5-7 working days. Cash on Delivery payments are refunded immediately as store credit only.
Can I exchange an item instead of return?
Unfortunately, we currently do not offer exchanges. However, you can return your products and place a new order.
I am unable to create a Return Request.
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.
WhatsApp: +971508588336
E-mail: overlanes1@gmail.com
Instagram: https://www.instagram.com/overlanes1?
How long does it take to receive my refund?
Refunds are issued within 48 hours of returns' quality approval. Card refund take 5-7 working days. Cash on Delivery payments are refunded immediately as store credit only.
Which items can be returned?
Free UAE Returns - 14 Days
We want to ensure you are always happy with your OVERLANES products. As such, we offer returns up to 14 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your banks processing times.
If your original payment method was cash on delivery, we can offer a store credit for the original amount.
Products purchased during sale events will be refunded through OVERLANES shopping vouchers only.
Please process your free return here:
www.Overlanes.com
International Returns - 14 Days
We can only offer store credit for any items returned internationally upon receipt. For international returns we can accept a return request up to 14 days after the delivered date, you will need to return the goods back to us with your own courier. To ship an item back to OVERLANES please:
Email overlanes1@gmail.com with your order number and details of the item/s you would like to return. Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or box. On the Airway Bill, please include your invoice number and note ""Return shipment to UAE”. Mail your return using your carrier of choice.
Exchanges
If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.
If you have any additional questions, please contact us at
Overlanes1@gmail.com